CVE-2026-48189
MEDIUM severity · CVSS 5.7 · Information disclosure
5.7CVSS MEDIUM
Summary
An improper Input Validation vulnerability in OTRS Customer Backend module allows to access customer information which are restricted to other groups. Please note that the feature has to be anabled and CustomerGroupSupport has to be used to be affected. This issue affects OTRS: * 7.0.X * 8.0.X * 2023.X * 2024.X * 2025.X * 2026.X before 2026.4.X
Impact & exploitability
Attack vectorNetwork
Attack complexityLow
Privileges requiredLow
User interactionRequired
Confidentiality impactHigh
Integrity impactNone
Availability impactNone
Exploit probability (EPSS)0%
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
Affected products we track (1)
Recommendation
Apply the vendor fix in your normal patch cycle. Open any affected product above for its exact safe version.