CVE-2026-48210
MEDIUM severity · CVSS 5.7 · Information disclosure
5.7CVSS MEDIUM
Summary
An improper default configuration in OTRS 2026.3.1 causes ticket article forwarding actions to enforce the “Is visible for customer” flag by default and prevent users from disabling it via the UI. This leads to unintended exposure of internal ticket information to the External Frontend This issue affects OTRS 2026.3.1
Impact & exploitability
Attack vectorNetwork
Attack complexityLow
Privileges requiredLow
User interactionRequired
Confidentiality impactHigh
Integrity impactNone
Availability impactNone
Exploit probability (EPSS)0%
CVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N
Affected products we track (1)
Recommendation
Apply the vendor fix in your normal patch cycle. Open any affected product above for its exact safe version.